Terms & Conditions
This agreement is a contract for goods and services between us the supplier and you the consumer. This contract is concluded when you become bound to buy the goods and we become bound to supply them and both of these acts will have occurred when we have confirmed your order and accepted it by email.
Sofa Bargain leads the market in sofa design as style. We offer exclusive leather, fabric, traditional and contemporary sofas. Selected and made to most exacting quality standards in the marketplace.
At Sofa Bargain we want your Customer Experience to be enjoyable and seamless so we provide you with as much information about your agreement as possible and what you can expect from the services we offer, if you ever use them.
Before placing the order
Before you place an order here are some of the most common questions for you to consider.
- Can access be gained easily for the furniture to be delivered? – are the doors wide enough, are there any awkward stairs, lift or passageways?
- Will the furniture fit in the room?
- Whether you need a left hand sofa or a right hand one?*
Before ordering a sofa please check dimensions of internal and external access point including doors, corridors, stairs, lift and corners. Check for dimensions against your desired sofa to ensure access is possible.
If you still have a doubts to answering above questions please send us email to support@sofabargain.co.uk we will be delighted to answer any queries you may have.
*When you are choosing your sofa, you have to imagine that you are standing in front of it, facing the sofa, not as if you were sitting down.
- What you have agreed to purchase. (These items are listed separately on your sales agreement)
- The purchase price
- Any payable balance
- How you paid
- When your furniture is expected to be available for delivery
You should ensure that the items you have detailed on the order screen are correct and that they meet your exact requirements as once we have accepted your order and confirmed it by email it may not be possible to amend your order.
We understand that occasionally a customer may feel they have chosen incorrectly, in such cases you will be charged a fee of £150.00 to cover logistic costs. If an error is made on our behalf we will of course meet the cost of this ourselves.
At Sofa Bargain we understand that you don't buy a sofa every day and because of this we go the extra mile to help you plan for its arrival.
So you can keep track of your order we provide some unique services to help you. You can log on to, www.SofaBargain.co.uk select the "My account" tab and check your delivery status.
You can see your invoice on line. On our main webpage simply login to your customer account using order number (which you receive on email from us) and your provided email address.
Using your furniture
The sleeping function is not recommended to be used as the everyday solution. It is only an additional function for your corner sofa bed and should be used only occasionally.
With majority of models we recommend to place your sofa next to the wall, as sometimes it needs additional support due to the way how the sleeping function is installed.
The items on this order will not be delivered unless the balance is paid in full and some methods of payment include a surcharge. We reserve the right to cancel order in cases that an error has occurred during payments made.
Normally, the delivery takes between 1 to 14 days after we have received your payment and manually verified order details.
However transit times may vary, during busy periods, or deliveries to rural and distant areas may take a little longer. Please ensure your shipping address and mobile number is correct, as we take no responsibility for undeliverable orders due to incorrect addresses or contact numbers.
Delivery and assembly is free for most part of Mainland UK except for some post codes under our red zone list: TR* PL* TQ* EX* TA* DT* SA* DD* PH* AB* IV* PA*
As soon as your item is ready we will send you email with a date of delivery. If you can not accept the first option then you will be offered other alternative. Customers who paid full amount of delivery charge (as stated on our website) Your order will be delivered by a professional Sofa Bargain Delivery Team. Delivery days are between Monday & Sunday 5x a week from 7am and 10pm. Delivery is not available on public holidays. These orders will be delivered on the next working day. Please note, we can not guarantee delivery times but the Sofa Bargain Delivery Team will inform you if the expected delivery time changes.
On Delivery
Please ensure all access points are clear of obstacles.
Please note we do not accept responsibility if the furniture ordered will not fit through doorways or becomes stuck in narrow areas within your property and we do not accept responsibility for any damages in this case. It is the customer’s responsibility to measure all spaces before placing an order.
It is your responsibility to measure all door frames, hall way etc. In case if sofa does not fit, we can leave it outside for you to make arrangements or alternatively we can take your sofa back, however we will charge you a fee of £150 and refund remaining balance.
Returns
For your peace of mind and in compliance with the distance selling law, If within 14 days will inform us that you have changed your mind and want to return item, we will refund whole amount you paid for item purchased. Free return is available for in-stock items only on delivery while delivery team hasn't left. Otherwise, collection fee of £150 applies to cover logistics. Generally, there is no returns for pre-order items unless it is defective, damaged on delivery, or a different sofa. We can exchange/replace or otherwise warranty kicks in.
Please note that the item must be returned to us: at your own cost, in the condition that it was sent out in along with the correct packaging, so that we can sell it again. If an item is not returned to us in the original condition then we reserve the right not to issue a full refund.
Should you wish to return the goods it is your responsibility to take good care of the furniture. You are the owner of the furniture once it has been delivered to you and you are liable for any loss or damage. Failure to take reasonable care may result in a claim against you. To minimize the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
It is your responsibility to return the items to our central delivery point in a good condition. However Sofa Bargain recognises that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. All the items will be collected by our delivery team 7-14 working days from the day of request, collection fee of £150 applies to cover logistics. Please note transit times may vary, during busy periods, or deliveries to rural and distant areas may take a little longer.
PRE-ORDER ITEMS ARE NOT ON HAND AND THEREFORE, YOU HAVE TO WAIT AROUND 4 TO 6 WEEKS TO RECEIVE THE ITEMS.
BEFORE ORDERING, PLEASE READ THE RULES & REGULATIONS BELOW:
1. Pre order purchases require upfront payment, either in full (card or bank transfer) or installment (Klarna or ClearPay);
2. Please note that due to the nature of pre-order items, we can only accept cancellations if order hasn’t been confirmed yet. Once confirmed, you will be charged 30% of total value for cancellations within 7 days from day it was ordered only.
3. We will not be accepting cancellations beyond 7 days from the day it was ordered and paid nor could it be exchanged for other items. All pre-orders made are considered as sold.
4. We cannot estimate or guarantee a specific ship date so we cannot guarantee products will be available in 4 weeks. We will deliver orders the moment they are done in production and pass quality control checks.
5. Sometimes the ordered items will arrive later than expected due to several factors (eg: limited supply of raw materials)
6. Please do not order if you are unable to wait.
7. If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.
8. Once you place an order with us, it means that you are willing to accept these terms & conditions.
When a delay occurs and why?
The items in our collection are Hand-Made. For this reason, the manufacturing process requires several production and processing steps. The production sequence is linear, although mistakes may occur.
TRUST THE PROCESS: Orders are completed as efficiently as possible. If you have questions regarding your order, please email our customer service at support@sofabargain.co.uk (please provide your full name as seen on the order and your order number in the email subject line. Please be patient with and respect reply times, we are working to get back to everyone in a timely manner).
Returns - Faulty Goods
Not withstanding our delivery condition above If, after the goods have been fitted, you find a fault; we reserve the right to request that the following steps are complied with:
- you provide written notice and pictures of the defect to us and/or telephone us quoting your order reference number within 14 days of discovering the defect ; and
- you allow us to 14 days to exchange the product, depending on the availability, offer discount.
- if the claim is made after 14 days we can offer a repair of your furniture within 30 days. No Returns/No Refund. Warranty Applies pending Inspection
Sofa Bargain shall not be liable for the goods if you continue to use the goods after giving such notice to us; or alter or repair the goods without the written consent of us.
Ex Display items does not carry warranty and cannot be returned once delivery is accepted.
To resolve your problem with regards to faulty products please contact one of our helpful and friendly customer service team who will be happy to resolve your problem as quickly and efficiently as possible with the minimum disruption possible.
Email: support@sofabargain.co.uk
Refunds
Refunds will be made within 14 days of notification, via the same method that was whichever method was originally used for the transaction.
As one of the UK's few specialist sofa retailers, the Sofa Bargain selection process is strongly oriented toward quality and durability as well as value. Before allowing supply of a piece of upholstery from any manufacturer, our buying team not only inspect and assess the factory but also check the method of manufacture of every model and design produced.
Upholstery and sofas in particular are hand made products and as such variation and inconsistencies are common. It is normal to have up to 10cm size difference depending on which part it is set. For this reason Sofa Bargain take great care in supplier choice, working with only factories where quality standards are process driven and maintainable.
This means that when a model is on display in the store, we are supremely confident in it's intrinsic quality.
To represent our own confidence in our products and in addition to your statutory rights as a UK consumer we include our own 10-year warranty, free-of-charge with your new furniture. Full 12-month warranty plus 9-year warranty for the frame. (Effective April 2024 purchases)
The Frame of your new sofas and chairs is covered by our 10-year warranty. (Effective April 2024 purchases)
Joints, springs and suspension system are warranted for a period of 1 year.
Ex Display items does not carry warranty and cannot be returned once delivery is accepted.
Excluding normal fair wear and tear and all covering fabrics, leather and fillings, this means that should the frame of your furniture fail during normal use it will be repaired free-of-charge by Sofa Bargain for a period of 10 years (subject to our terms and conditions).
As with any warranty or protection, in offering this service we assume proper care of your furniture by reference to your care instructions, normal use in a domestic environment and no abuse from pets, children or any other source.
In case of a fault with a product we strongly recommend to NOT conduct any repairs by customers. If such repair happens (not authorised), the warranty will be automatically voided. Sofa Bargain follows a process to make sure that the quality of our service remains on a high level.
Sofa Bargain Customer Care opens Monday to Friday 10:00am to 6:00pm (times may vary at public holidays) and you can contact us during these hours by online chat on our website, or sending an email to support@sofabargain.co.uk.
We want you to enjoy your Sofa Bargain Customer Experience and our aim is to help you to do this in the best way we can.
Sometimes, things do not go according to plan.
If you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.
Customer Satisfaction is a core component of our business and we want to know what you think.
For your convenience we have an online customer satisfaction survey that you can complete at your leisure and it will only take you three minutes.
Please tell us what we are good at and what you feel we could improve.
To monitor and improve the quality of our service some calls to our contact centre are recorded.
Rest assured that all your personal details will be kept safe and secure with Sofa Bargain.
Security
We understand that you may be worried about submitting your personal details - especially when it comes to your credit/debit card numbers. However Sofa Bargain promise you that our website uses the safest Secure Server technology to ensure that any details you provide us with are protected to the highest standards.
Privacy
Sofa Bargain will only use the information that we collect about you lawfully and in accordance with the Data Protection Act (1998). Sofa Bargain will always offer you the chance to refuse any marketing email from us. We do not sell, rent or trade your personal information to third parties for marketing purposes without your expressed consent.
If you have previously registered with Sofa Bargain and would like to cancel this, please email us at: support@sofabargain.co.uk Please quote your full name, address, postcode and email address.
Sofa Bargain its a trading name of Smart Projects Ltd company number 09205304 registered address: Unit1b Alumex Works, Water Lane, Halifax, England, HX3 9HG correspondence address: Sofa Bargain Tanyard Road Milnsbridge Huddersfield HD3 4NB email: support@sofabargain.co.uk
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